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Our hardware mounts to drywall, tile, and wood. For drywall, we recommend hitting a stud where possible. If you’re mounting between studs, use drywall anchors — these are included with most of our hardware pieces. For tile, use a tile drill bit and tile-rated anchors.

All mounting hardware (screws and anchors) is included. You’ll need a screwdriver and optionally a level. A drill is helpful for tile installations.

This usually means the wall surface is uneven or the anchor isn’t seated fully. Try tapping the anchor flush with a hammer before inserting the screw. For tile, make sure the anchor is rated for tile and fully expanded. If it still won’t seat, email us with a photo.

Use a hex/Allen key that fits snugly. If the screw is already stripped, a rubber band between the key and screw often gives enough grip to break it free. Need a replacement screw? Contact us — we’ll send one at no charge.

Measure the clear wall space between obstructions (door frames, cabinets, switches). Our adjustable-length bars have a min/max range listed on the product page. Leave at least 2 inches of clearance on each side.

Check that the set screws on the end caps are fully tightened and the wall anchors are fully expanded. A small amount of flex is normal in adjustable-length bars — it won’t affect function or durability.

Our robe and towel hooks are rated for robes, towels, and similar soft goods — typically up to 10–15 lbs per hook when properly mounted into a stud or with appropriate anchors.

Make sure the hook is mounted so the tip points slightly upward. If items still slip, the hook arm may not be fully seated in the base — press firmly until you hear a click.

Monitor calibration and lighting can make finishes look different on screen vs. in person. Our antique gold reads warmer and softer in real life. If you believe the finish is genuinely defective (flaking, uneven coating, rust), send us a photo and we’ll make it right.

Our hardware is finished to resist rust in normal bathroom conditions. To extend finish life, avoid prolonged exposure to standing water and dry any splashes. Use a damp cloth only — no abrasive cleaners.

Yes — pieces within the same finish family are designed to coordinate. Make sure you’re matching within the same finish (e.g. both antique gold, not one galvanized and one gold).

All dimensions are listed on the product page or in a product image under “Product Information.” For wall-mounted pieces, note the difference between overall width and wall-plate width. Can’t find what you need? Email us with your product name and the measurement you’re looking for.

All of our toilet paper holders accommodate standard rolls. Our wider-bar designs also fit mega and jumbo rolls — this is noted in the listing if applicable.

If the dimensions on the listing matched what you received, the item is correct as described. For a different size, initiate an exchange through your Amazon order. If you believe the listing dimensions were inaccurate, let us know — we take listing accuracy seriously.

Don’t return it yet — email us first. In most cases we can send a replacement part faster than the return process. Send us your order number, a photo of the damage, and a description. We’ll reply within 24 hours.

Email us your order number and which hardware is missing. We’ll ship replacements at no charge. Standard screws and anchors can also be found at any hardware store if you need them sooner.

Email us your order number and a photo of what you received. We’ll arrange a replacement and a return label for the wrong item.

Email us your order number and which piece is missing. We’ll ship the missing piece separately — no need to return the whole set.